Archiving a mailbox with a disabled Active Directory (AD) account

Article:TECH76587  |  Created: 2009-01-09  |  Updated: 2014-01-02  |  Article URL http://www.symantec.com/docs/TECH76587
Article Type
Technical Solution


Issue



Archiving a mailbox with a disabled Active Directory (AD) account


Solution



By default, Enterprise Vault (EV) does not synchronize mailboxes associated with disabled AD accounts.  

To override this behavior:
 
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

1. Create the following registry value on each EV server with a Mailbox Archiving Task:

For OS in 32 bits:
HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Agents
 
For OS in 64 bits:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents\
 
DWORD Value: ExcludeDisabledADAccounts
Value data: 0

2. Restart all Mailbox Archiving Tasks on each EV server to apply this change.

Enterprise Vault will now attempt to synchronize mailboxes regardless of whether they are associated with a disabled AD account.  Should a synchronization attempt fail, an error is recorded in the EV event log.

NOTE: Removing this value from the registry or changing the value to '1' will revert to the default behavior.



Legacy ID



336978


Article URL http://www.symantec.com/docs/TECH76587


Terms of use for this information are found in Legal Notices