Warning message while creating a customized Symantec Recovery Disk (SRD) on a 64bit Windows system

Article:TECH77252

Created: 2009-01-25

Updated: 2009-01-25

Article URL http://www.symantec.com/docs/TECH77252

Article Type
Technical Solution

Product(s)

Show all

Environment

Show all

Languages

Show all

Problem

Warning message while creating a customized Symantec Recovery Disk (SRD) on a 64bit Windows system

Error

The Symantec Recovery Disk can only use 32-bit drivers. Add 32-bit drivers for each unusable 64-bit driver listed.

Solution

Solution/Workaround

The SRD is based on 32bit WinPE architecture. If the driver validation fails, a 32bit drivers would then be needed to be obtained from the original equipment manufacturer and add manually within the Custom Recovery Disk wizard for the Storage/Network device(s).

The drives files need to in the .inf format, driver packages will need to be extracted to find the .inf file related to the driver for the device.