Creating a new DLO (Desktop and Laptop Option) Storage Location on an external drive generates error message: "The specified path is invalid" or "The filename, directory name, or volume label syntax is incorrect"

Article:TECH77351  |  Created: 2009-01-27  |  Updated: 2014-02-27  |  Article URL http://www.symantec.com/docs/TECH77351
Article Type
Technical Solution


Issue



Creating a new DLO (Desktop and Laptop Option) Storage Location on an external drive generates error message: "The specified path is invalid" or "The filename, directory name, or volume label syntax is incorrect"

 While creating a new DLO Storage Location on an external USB drive or Network Attached Storage, the external drive would not appear in the "Choose a Path" box (Figure 1)

FIGURE 1:
 

When the target path is manually typed in, it generates the following message (Figure 2)

FIGURE 2:
 

On clicking "Yes" button the following error is observed (Figure 3)

FIGURE 3:
 
 


Error



"The specified path is invalid"

"The filename, directory name, or volume label syntax is incorrect"

V-139-32775-161

V-139-32775-123

or

V-138-32775-161

V-138-32775-123


Cause



DLO requires Admin Share access in order to create a Storage Location. If the user is unable to access the Admin Share or does not have permissions to access or create any files on the volume the above error may be generated.


Solution




1. Make sure the target path does not reside on a Read-only volume or device.

2. Confirm that the service logon account for DLO has the required permissions.

3. Make sure the Admin Share for the target volume can be accessed.  For example, if the target volume resides on G Drive, make sure the G drive can be accessed by going to ---> Start - Run -  type in ' \\SERVERNAME\G$ ' and then press Enter. To verify an Admin Share is created, type "NET SHARE" from the command line. A default share should be seen (ie, C$). If Administrative Share does not exist, create on per Microsoft Article support.microsoft.com/kb/314984

4. If it is an external USB drive, try to change the drive letter for the target volume from Windows Disk Management.  For more information on this, review the following Microsoft Article (which also pertains to Windows Server):

 
How to change drive letter assignments in Windows XP
 
 http://support.microsoft.com/kb/307844

Note: Changing the drive letter may result in other programs (if any) which may also have their data or applications on this device to stop working.

 

Supplemental Materials

SourceUMI
ValueV-139-32775-161
Description

The specified path is invalid.


SourceUMI
ValueV-139-32775-123
Description

The filename, directory name, or volume label syntax is incorrect


SourceUMI
ValueV-138-32775-161
Description

The specified path is invalid.


SourceUMI
ValueV-139-32775-123
Description

The filename, directory name, or volume label syntax is incorrect


Legacy ID



337858


Article URL http://www.symantec.com/docs/TECH77351


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