Backup Exec Patch or Service Pack installation fails immediately with error "This patch can not be executed while setup.exe is running. Close the installer and try again"

Article:TECH77551  |  Created: 2009-01-03  |  Updated: 2011-10-11  |  Article URL http://www.symantec.com/docs/TECH77551
Article Type
Technical Solution

Product(s)

Subject

Issue



Backup Exec Patch or Service Pack installation fails immediately with error "This patch can not be executed while setup.exe is running. Close the installer and try again"


Error



Backup Exec patch or service pack installation fails with the following error:
 

(Backup exec installation log file) BKUPINST.htm located at ((X:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\logs\ ; where X is the system drive) shows the following error:
 
 
This patch can not be executed while setup.exe is running. Close the installer and try again.

Cause



This problem occurs because another Microsoft Windows Installer process is running on the computer. Windows Installer can only run one installation at a time.
 

Solution



Wait for all other installations to finish, ensure there is no other Windows Installer process running. 
If the same issue occurs with no installation in process, then it could be due to orphaned setup process, in that case try the steps mentioned below:
 
1. Open Task Manager
2. Go to Processes & end the process setup.exe 
 
 
3. Re-run the installation.

Supplemental Materials

SourceEvent ID
Value1618
Description

Another installation is already in progress. Complete that installation before proceeding with the install.


Legacy ID



338093


Article URL http://www.symantec.com/docs/TECH77551


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