If a hidden folder exists in the Domino mail file, the Domino Mailbox Archiving Task stops archiving of that specific mail file and no other items are archived.

Article:TECH77605  |  Created: 2009-01-04  |  Updated: 2012-06-20  |  Article URL http://www.symantec.com/docs/TECH77605
Article Type
Technical Solution

Product(s)

Environment

Issue



If a hidden folder exists in the Domino mail file, the Domino Mailbox Archiving Task stops archiving of that specific mail file and no other items are archived.


Error



The following error is reported in the Enterprise Vault event log.
 
Type: Error
 
Event: 41162
 
Source: Enterprise Vault
 
Category: Lotus Domino Mailbox Archiving Task
 
Description: There was an error processing a mailbox. The task will process the mailbox again on the next archiving run.
 
Task: Domino Mailbox Archiving Task
 
Mailbox: SQL-DOMINO/SYMANTEC!!mail\user1
 
Error: Folder [Hidden Test Folder] does not exist.
 

Solution



This issue has been addressed in the following release:

Enterprise Vault 9.0.4
http://www.symantec.com/docs/TECH147785
 
TO WORKAROUND THIS ISSUE IN ENTERPRISE VAULT VERSIONS PRIOR TO 9.0 SP2:  Open the mail file with the hidden folder in Domino Designer and select the Folders container.  Select the hidden folder from the right pane and right click to select the Design Properties.  Click to select the Design tab and uncheck the options under "Hide design element from". It is recommended to upgrade to Enterprise Vault 9.0 SP2 and apply the Cumulative Hotfix for Enterprise Vault for Lotus Domino 9.0 SP2.
 

 

 
 

Symantec Corporation has acknowledged that the above-mentioned issue is present in earlier versions of the product(s) cited at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. However, the issue has been addressed in the revision of the product specified at the end of this article.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see http://www.symantec.com


 

 

Supplemental Materials

SourceETrack
Value1897683
Description

Domino mailbox archiving task stops archiving if a hidden folder exists in the mail file.


SourceEvent ID
Value41162
Description

There was an error processing a mailbox. The task will process the mailbox again on the next archiving run. 
Task: Domino Mailbox Archiving Task
Mailbox: SQL-DOMINO/SYMANTEC!!mail\user1 
Error: Folder [Hidden Test Folder] does not exist.
 

 


SourceUMI
ValueV-437-41162
Description

There was an error processing a mailbox. The task will process the mailbox again on the next archiving run. 
Task: Domino Mailbox Archiving Task
Mailbox: SQL-DOMINO/SYMANTEC!!mail\user1 
Error: Folder [Hidden Test Folder] does not exist.
 



Legacy ID



338161


Article URL http://www.symantec.com/docs/TECH77605


Terms of use for this information are found in Legal Notices