After upgrading to Backup Exec 12.5, the Backup Exec Job Engine service crashes intermittently and an EVENT ID 1000 is reported with description "Faulting application Bengine.exe,version 12.5.2213.158,faulting module MSVCR80.DLL,version 8.0.50727.3053 "

Article:TECH77668  |  Created: 2010-01-28  |  Updated: 2012-03-16  |  Article URL http://www.symantec.com/docs/TECH77668
Article Type
Technical Solution

Product(s)

Environment

Issue



After upgrading to Backup Exec 12.5, the Backup Exec Job Engine service crashes intermittently and an EVENT ID 1000 is reported with description "Faulting application Bengine.exe,version 12.5.2213.158,faulting module MSVCR80.DLL,version 8.0.50727.3053 "


Error



After upgrading to Backup Exec 12.5, the Backup Exec Job Engine service crashes intermittently and an EVENT ID 1000 is reported in the Application log on the Backup Exec server:

Event Type:      Error
Event Source:      Application Error
Event Category:      (100)
Event ID:      1000
Date:            11/24/2009
Time:            12:47:11 AM
User:            N/A
Computer:      BACKUP
Description:
Faulting application bengine.exe, version 12.5.2213.158, faulting module msvcr80.dll, version 8.0.50727.3053, fault address 0x00015108.For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The Backup Exec Job Engine (bengine.exe) crashes in what seems to be a totally random pattern irrespective of whether the backup is targeted to tape or Backup to Disk folder (B2D). It can crash at any point during a job or may not crash at all.   The job could be an overwrite or append job.
On analyzing the crash dump generated from the bengine crash, it shows the faulting IP as: msvcr80!memcpy+158


Solution



WORKAROUND:

Attempt to re-run the job again. If the backup job contains a large selection list the job can be split it up into jobs with smaller selection lists.


RESOLUTION:

Backup Exec 12.5

This issue has been resolved in Backup Exec 12.5 for Windows Servers revision 2213 Hotfix 348110. See related documents for more information

Backup Exec 2010

This issue has been resolved with Backup Exec 2010 for Windows Hotfix 344584. See the related documents for download information.


Supplemental Materials

SourceETrack
Value1912406
Description

CORE :Bengine.exe process is crashing in msvcr80!memcpy+0x158



Legacy ID



338235


Article URL http://www.symantec.com/docs/TECH77668


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