ERR - Error encountered while attempting to get additional files for System State:\
| Article:TECH77741 | | | Created: 2009-01-08 | | | Updated: 2010-01-23 | | | Article URL http://www.symantec.com/docs/TECH77741 |
Problem
ERR - Error encountered while attempting to get additional files for System State:\
Solution
ISSUE:System
State backups of Windows 2008 clients fails.
ERROR
CODE/MESSAGE:
2009-12-07
13:14:03 - Warning bpbrm(pid=5392) from client w2k8server01.skeppsbron.local:
WRN - can't open file: System State:\System Files\System Files (WIN32
-536805667: Unknown error)
2009-12-07
13:14:03 - Error bpbrm(pid=5392) from client w2k8server01.skeppsbron.local: ERR
- Error encountered while attempting to get additional files for System
State:\
ENVIRONMENT/CONDITIONS:
Master server running Windows 2003, Clients running windows 2008 sp2 with
NetBackup 6.5.5.
TROUBLESHOOTING:
Run a new
backup of shadow copy with Trend micro disabled.
It should
fail with the same error.
Connect to
the client and run a local backup of system state.
wbadmin
start systemstatebackup -backupTarget:f:
If this
should fail with the following error, proceed with Workaround in the next
section:
Backup
started at '2009-12-08 14:04:40' failed with following error code '2155348237'
(Enumeration of the files failed.). Please rerun backup once issue is
resolved.
WORKAROUND:
Un-install
Trend Micro.
Run the
following:
wbadmin
start systemstatebackup -backupTarget:f:
This should
succeed.
Run a backup
from NetBackup. This should now succeed.
Because
uninstalling Trend Micro is just a workaround, Symantec recommends coordinating
with Trend Micro and apply the required patches. Also check with MicroSoft
for the latest VSS patches.
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Legacy ID
338317
Article URL http://www.symantec.com/docs/TECH77741
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Thank you.