ERR - Error encountered while attempting to get additional files for System State:\

Article:TECH77741  |  Created: 2009-01-08  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH77741
Article Type
Technical Solution


Environment

Issue



ERR - Error encountered while attempting to get additional files for System State:\

Solution



ISSUE:System State backups of Windows 2008 clients fails.

ERROR CODE/MESSAGE:
2009-12-07 13:14:03 - Warning bpbrm(pid=5392) from client w2k8server01.skeppsbron.local: WRN - can't open file: System State:\System Files\System Files (WIN32 -536805667: Unknown error)
2009-12-07 13:14:03 - Error bpbrm(pid=5392) from client w2k8server01.skeppsbron.local: ERR - Error encountered while attempting to get additional files for System State:\

ENVIRONMENT/CONDITIONS: Master server running Windows 2003, Clients running windows 2008 sp2 with NetBackup 6.5.5.

TROUBLESHOOTING:
Run a new backup of shadow copy with Trend micro disabled.
It should fail with the same error.
Connect to the client and run a local backup of system state.
wbadmin start systemstatebackup -backupTarget:f:
If this should fail with the following error, proceed with Workaround in the next section:
Backup started at '2009-12-08 14:04:40' failed with following error code '2155348237' (Enumeration of the files failed.). Please rerun backup once issue is resolved.

WORKAROUND:
Un-install Trend Micro.
Run the following:
wbadmin start systemstatebackup -backupTarget:f:
This should succeed.
Run a backup from NetBackup.  This should now succeed.
Because uninstalling Trend Micro is just a workaround, Symantec recommends coordinating with Trend Micro and apply the required patches.  Also check with MicroSoft for the latest VSS patches.



Legacy ID



338317


Article URL http://www.symantec.com/docs/TECH77741


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