Deployment Scanner reports "Unable to connect to at least one of the SQL servers listed" but still shows collation and other information.

Article:TECH77858  |  Created: 2009-01-11  |  Updated: 2012-06-19  |  Article URL http://www.symantec.com/docs/TECH77858
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Article Type
Technical Solution

Product(s)

Environment

Issue



When running the Deployment Scanner against your environment, it may report the following within the SQL Collation section :-

 


Error



Unable to connect to at least one of the SQL servers listed


You may then see the complete list of SQL servers in the same section showing the collation result, and the following sections reporting success :-

SQL Server Permissions, SQL Server Connectivity, SQL Server Version and SQL Server Reporting Services


 


Cause



This can arise when you are hosting Vault Store databases on a different SQL server to the one that is hosting the EnterpriseVaultDirectory database.
 


Solution



This issue has been addressed in the following release:

Enterprise Vault 9.0.4
http://www.symantec.com/docs/TECH147785


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com .

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

Supplemental Materials

SourceETrack
Value1920524
Description

Deployment Scanner mis-reporting SQL server connection issues


Legacy ID



338479


Article URL http://www.symantec.com/docs/TECH77858


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