Hotfix for Enterprise Vault (EV) 8.0 SP3, Build 1845, Unable to delete archived item when placeholder is deleted from Delete on Delete (DOD) enabled mounted volume.

Article:TECH78026  |  Created: 2009-01-15  |  Updated: 2010-01-13  |  Article URL http://www.symantec.com/docs/TECH78026
Article Type
Technical Solution


Environment

Problem



Hotfix for Enterprise Vault (EV) 8.0 SP3, Build 1845, Unable to delete archived item when placeholder is deleted from Delete on Delete (DOD) enabled mounted volume.

Solution



Which versions of Symantec Enterprise Vault (tm) can this hotfix be applied?
This hotfix can only be applied to the following versions of Enterprise Vault for:

Enterprise Vault 8.0 SP3, Build 1845


What issue does this hotfix resolve?

When deleting a placeholder from a mounted volume with DOD enabled the archived file is not deleted.  


Which files does this hotfix replace?

EvPlaceholderService.exe     8.0.3.1845
evmf.sys                              8.0.3.1845


How to install this hotfix:

1. Copy the following files on the file server to another directory:

  C:\Program Files\Enterprise Vault\EvPlaceholderService.exe
  C:\Windows\system32\drivers\evmf.sys

2. Stop the Enterprise Vault File Placeholder Service.

3. Go to the command prompt and run the following command:

fltmc unload evfilter

4. Copy the hotfix version of the EvPlaceholderService.exe file to C:\Program Files\Enterprise Vault folder.  

5. Copy the correct hotfix version of the evmf.sys file to C:\Windows\system32\drivers.   There is a 32-bit and a 64-bit driver included in this hotfix.  

6. Go to the command prompt and run the following command:

  fltmc load evfilter

7. Restart the Enterprise Vault File Placeholder Service.

Attachments

Hotfix_for_Etrack_1900778_339062.zip (257 kBytes)

Supplemental Materials

SourceETrack
Value1900778
DescriptionUnable to delete archived item when placeholder is deleted from DOD enabled mounted volume.


Legacy ID



339062


Article URL http://www.symantec.com/docs/TECH78026


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