Backup of Exchange 2007 or other VSS backups fail when the source server has the Acronis VSS Provider installed

Article:TECH78233  |  Created: 2009-01-21  |  Updated: 2012-09-20  |  Article URL http://www.symantec.com/docs/TECH78233
Article Type
Technical Solution


Issue



Backup of Exchange 2007 or other VSS backups fail when the source server has the Acronis VSS Provider installed


Error



AOFO: Initialization failure on: "". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS). V-79-10000-11235 - VSS Snapshot error. Microsoft Volume Shadow Copy Service (VSS) cannot communicate with the writers.

Final error: 0x80042318 - 0x80042318 (2147754776)


Solution



Issue occurs when the Acronis VSS provider is installed on the server.

Edit the backup job and select the AOFO option "Microsoft Volume Shadow Copy Service".  
Then select the drop down option of "System - Use Microsoft Software Shadow Copy Provider" to force the Microsoft VSS provider.


 

NOTE: This error can occur even if the AOFO option is not selected. This is because backing up the System State or the Shadow Copy Components will automatically engage VSS.
 

Supplemental Materials

SourceUMI
ValueV-79-10000-11235
Description

VSS Snapshot error. Microsoft Volume Shadow Copy Service (VSS) cannot communicate with the writers.


SourceUMI
ValueV-79-32772-8984
Description

Other errors


SourceError Code
Value0x80042318
Description

0x80042318



Legacy ID



339407


Article URL http://www.symantec.com/docs/TECH78233


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