SetupCapture crashes while repackaging Remedy 6.3

Article:TECH7842  |  Created: 2005-09-07  |  Updated: 2005-09-14  |  Article URL http://www.symantec.com/docs/TECH7842
Article Type
Technical Solution

Issue



SetupCapture crashes when repackaging Remedy 6.3 with WPS 5.52.

Cause



Remedy 6.3 is an .EXE that contains an .MSI file.

Solution



Remedy6_3Client.exe, is an .EXE file that contains an .MSI file. If you install the vendor .EXE file, Remedy6_3Client.exe, you will notice that msiexec.exe is a running process in Task Manager. Since this .EXE file contains an .MSI file, Wise does not recommend capturing this product using SetupCapture. SetupCapture is not designed to capture .MSI applications.

Another indication that an .EXE calls an .MSI is under the Uninstall hive under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstallhive. After installing the application, check the GUID entries under this hive. If you find an entry with a 'DisplayName' value of the product you installed, then the application was installed via .MSI. The GUID is the package's Product Code.

We recommend that you contact the vendor and see if they may have the full .MSI file that you may use to create a transform on the package or any additional information on how to package their application.

Legacy ID



1624


Article URL http://www.symantec.com/docs/TECH7842


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