Error: "NAVEAP.EXE exception access violation(0xc0000005)" when starting Norton AntiVirus for Microsoft Exchange 2.14

Article:TECH79044  |  Created: 2001-01-30  |  Updated: 2011-05-18  |  Article URL http://www.symantec.com/docs/TECH79044
Article Type
Technical Solution


Environment

Issue



You installed Norton AntiVirus for Microsoft Exchange (NAVMSE) 2.1.4 to your Exchange server. When you attempt to start NAVMSE in MAPI only or in MAPI/VAPI combination mode, the startup fails, and you see the error message "NAVEAP.EXE exception access violation(0xc0000005), address ."

The service starts correctly in VAPI only mode when using Exchange 5.5.


Solution



The error that causes the "NAVEAP.EXE exception..." message was corrected in NAVMSE 2.16. See the document How to obtain an update or an upgrade for your Symantec Corporate product for further information.


Supplemental Materials

Value361632

Legacy ID



2001043016322154


Article URL http://www.symantec.com/docs/TECH79044


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