How to identify a hardware issue requiring an appliance to go through the RMA process
| Article:TECH79298 | | | Created: 2001-01-29 | | | Updated: 2007-01-23 | | | Article URL http://www.symantec.com/docs/TECH79298 |
Problem
You think that your Symantec Firewall/VPN (SFVPN) appliance has failed due to a hardware issue. You need to know how to verify this.
Symptoms
How to identify a hardware issue requiring an appliance to go through the RMA process You think that your Symantec Firewall/VPN (SFVPN) appliance has failed due to a hardware issue. You need to know how to verify this.
Cause
Bad hardware
Solution
After completing the power on sequence, the normal LED sequence on the front-left panel of the SFVPN100/200 is as follows:
Power ON Error OFF LAN/WAN IO SOLID ON Backup OFF
If the LEDs are in this sequence after fully booting, most likely the appliance is functioning normally or can be re-flashed with firmware and a DIP Switch reset sequence performed (to clear any passwords) to restore the appliance to factory default configuration.
If the Amber Error LED is SOLID ON, then there is a Hardware or Fatal firmware error.
If the Error and the LAN/WAN LED are alternately (slowly) blinking after powering on, then the appliance may be recoverable. This occurs when there is corruption of the Flash ROM firmware/configuration memory, and is called "being in Post", a BIOS mode when the firmware doesn't pass CRC. You may attempt to flash firmware into the appliance from a computer with a Static IP of 192.168.0.X. You must flash to 192.168.0.1 (regardless of what IP may have been in the appliance previously) with the standard TFTP upgrade program. After sending the firmware, (you may not see a "Successful" message in the upgrade program, though the appliance still may have upgraded successfully), reset the appliance and check the LEDs.
Note: To see what "Post" looks like, you can set DIP Switches 2 and 4 down and reset the appliance.
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Legacy ID
2001102911385254
Article URL http://www.symantec.com/docs/TECH79298
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