How to remove files manually from Quarantine and Backup folders in Symantec antivirus product for Microsoft Exchange

Article:TECH80004  |  Created: 2002-01-05  |  Updated: 2010-08-26  |  Article URL http://www.symantec.com/docs/TECH80004
Article Type
Technical Solution


Environment

Issue



You want to know how to remove the contents of the Quarantine or Backup folders for Norton AntiVirus for Microsoft Exchange (NAVMSE) or Symantec AntiVirus/Filtering 3.0 for Microsoft Exchange (Symantec AV/Filter for MSE) manually.

 


Solution



To remove the contents of the Quarantine and/or the Backup folders for NAVMSE or Symantec AV/Filter for MSE, see the section for your product.

NOTE: Do not delete the Release directory.

Norton AntiVirus for Microsoft Exchange
Open Windows Explorer, navigate to the following locations, select the files to be deleted, and then press Delete:
<drive>:\NAVMSE\Quarantine
<drive>:\NAVMSE\Backup


Symantec AV/Filter for MSE
Open Windows Explorer, navigate to the following locations, select the files to be removed, and then press Delete.
<drive>:\Savfmse\Quarantine
 



Legacy ID



2002060509295654


Article URL http://www.symantec.com/docs/TECH80004


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