How to enable debug logging in a Symantec Mail Security for Domino product

Article:TECH80022  |  Created: 2002-01-17  |  Updated: 2014-11-24  |  Article URL http://www.symantec.com/docs/TECH80022
Article Type
Technical Solution


Subject

Issue



This page explains how to enable debug logging in Symantec Mail Security for Domino for troubleshooting purposes.


Solution



To enable debug logging for Symantec AntiVirus/Filtering for Domino on the Lotus Domino console, add the following switches to the Lotus Notes.ini file. Insert the switches at any point in the Notes.ini file. See the following tables for the switch name, acceptable values, and an explanation of each switch.
 

Switch
Value
Explanation
SAVTrace
0-10
Specifies level of logging, where N is between 0 and 10:
0=OFF
1=Critical
2=Error
3=Performance
5=Informational
10=Verbose
SAVTraceDest
0-3
Specifies the destination of both SAV and NNEM/NNHOOK Debug events:
0=OFF
1=Display to console only
2=Save to log file only
3=Display to console and save to log file
SAVTraceDestSize
x

Specifies the size of logs, where "x" is the maximum size of combined smstask0.log and smstask1.log in MegaBytes.
Maximum value: 2000 MB
Example: If a maximum size of 100 MB is desired for each log file, then the value to enter for SAVTraceDestSize will be
200.

SAVTraceSaveTmpAttachments
0-1
Specifies whether to keep/delete extracted attachment of scanned emails.
When server crashes on a particular email, this can be used to get samples.
0=OFF
1=ON
SAVTraceSaveTmpBodies
0-1
Specifies whether to keep or delete extracted body of scanned emails.
When server crashes on a particular email, this can be used to get samples.
0=OFF
1=ON
SAVTraceDetach
0-1
0=Do not run extra file attachment tests
1=Run extra file attachment tests
SAVTraceHook
0-10
Specifies level of logging of NNHOOK/NNEM debug messages.
0=OFF
1=Critical
2=Error
3=Performance
5=Informational
10=Verbose
SAVTraceHookDestSize
x
Specifies the size of logs, where "x" is the maximum size of combined smshook0.log and smshook1.log in MegaBytes.
Maximum value: 2000 MB
Example: If a maximum size of 100 MB is desired for each log file, then the value to enter for SAVTraceDestSize will be 200.

Note: This switch is not available for Symantec AntiVirus/Filtering 3.0x for Domino on UNIX


These messages do not appear on a remote console. To view them, review the Domino console on the server.

The following is an example of switches added to the Notes.ini file that provide maximum trace output (Version 5.x, 7.x, 8.x, and 3.2.x). For example:
SAVTrace=10
SAVTraceDest=3
SAVTraceDestSize=50
SAVTraceDetach=1
SAVTraceHook=10
SAVTraceHookDestSize=50


Note: Do not edit the Notes.ini file while the Domino server is running.



The following is an example of switches that, when inserted into the Notes.ini, provide maximum output (Unsupported Versions 3.0.x and 3.1.x):
SAVDebug=5
SAVDebugDest=3
SAVDebugDestSize=10
SAVDebugDetach=1
SAVDebugHook=2
SAVDebugHookDestSize=10


Note: Do not edit the Notes.ini file while the Domino server is running.



Default Location for Debug Log Files on Windows Based Systems
Symantec Mail Security for Domino 8.0.x
<Domino Data Path>\sav\savlog\savtask<X>.log
<Domino Data Path>\sav\savlog\savhooks<X>.log

Symantec Mail Security for Domino 7.5.x (2007)
c:\navem0.err
c:\navem1.err
<Domino Data Path>\SAV\navtask0.err
<Domino Data Path>\SAV\navtask1.err

Symantec Mail Security 4.x through 5.x for Domino
c:\navtask0.err
c:\navtask1.err
c:\navem0.err
c:\navem1.err

Symantec AntiVirus/Filtering 3.1.x for Domino
c:\navtask0.err
c:\navtask1.err
c:\navem0.err
c:\navem1.err


Default Location for Debug Log Files on Ported Operating Systems (AIX, Solaris, AS400, and Linux)
Symantec Mail Security for Domino 8.0.x
<Domino Data Path>\SAV\savlog\savtask<X>.log
<Domino Data Path>\SAV\savlog\savhooks<X>.log

Symantec AntiVirus/Filtering 3.2 for Domino
/tmp/savlog/<servername>_savtask0.txt
/tmp/savlog/<servername>_savtask1.txt
/tmp/Nlog0.txt
/tmp/Nlog1.txt

Symantec AntiVirus/Filtering 3.0.x for Domino
/tmp/savtask0.txt
/tmp/savtask1.txt
/tmp/Nlog0.txt
/tmp/Nlog1.txt


Additional logging (Domino Server)
It is also encouraged to configure the Domino server and enable additional logging by following the steps in KB article at the link below:
http://www.symantec.com/business/support/index?page=content&id=TECH123704&locale=en_US



 



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2002061714572754


Article URL http://www.symantec.com/docs/TECH80022


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