Specific Active Directory users are not appearing in "Add LDAP Users"

Article:TECH81278  |  Created: 2003-01-05  |  Updated: 2012-01-26  |  Article URL http://www.symantec.com/docs/TECH81278
Article Type
Technical Solution

Environment

Issue



You want to add Active Directory users to the Symantec Web Security (SWS) user list and when you go to "Add LDAP User," one or more users are not appearing, though many others do appear.


Solution



This can occur if the login name is corrupted in the Active Directory. Renaming the Active Directory user should resolve the problem.






Legacy ID



2003060510414154


Article URL http://www.symantec.com/docs/TECH81278


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