How to obtain media for Symantec Enterprise VPN Client or Symantec Client VPN

Article:TECH81554  |  Created: 2003-01-14  |  Updated: 2004-01-16  |  Article URL http://www.symantec.com/docs/TECH81554
Article Type
Technical Solution


Issue



You have a Symantec Enterprise Firewall product (Symantec Enterprise Firewall, Symantec VelociRaptor, Symantec Gateway Security) with VPN support, Symantec Firewall/VPN appliance, or Symantec Enterprise VPN server. You need information on obtaining the Symantec Enterprise VPN Client or Symantec Client VPN media.


Solution



Symantec Enterprise Firewall and VPN server products
Symantec Enterprise VPN Client or Symantec Client VPN is included in shipments of Symantec Enterprise Firewall or Symantec Enterprise VPN when Mobile VPN is licensed. The VPN Client is included on a separate CD. This CD is in a cardboard sleeve, not in a jewel case.

Symantec Firewall/VPN appliances
The VPN Client is included on a separate CD. This CD is in a cardboard sleeve, included in the package for your Symantec Firewall/VPN 200R. Model 100 and 200 do not include the VPN Client.

If your VPN Client media is missing or defective
Contact Customer Service.
To view your contact options, visit the Symantec Web site (http://www.symantec.com/techsupp), select your Global Support option and then click the enterprise Continue link. At the resulting Support page, click Contact Customer Service. You may also email customer service directly at supportsolutions@symantec.com or, in North America, you may use this Contact Customer Service form.



References
You can find related information in the Symantec Knowledge Base article, How to Upgrade from a Symantec Firewall/VPN Appliance 200 to a 200R





Legacy ID



2003081412163454


Article URL http://www.symantec.com/docs/TECH81554


Terms of use for this information are found in Legal Notices