The Microsoft Exchange Information Store stops responding, Symantec Antivirus/Filtering 3.0 or Symantec Mail Security 4.0 for Microsoft Exchange 2000 is running
| Article:TECH81754 | | | Created: 2003-01-14 | | | Updated: 2003-01-15 | | | Article URL http://www.symantec.com/docs/TECH81754 |
Problem
You installed and enabled Symantec AntiVirus/Filtering 3.0 for Microsoft Exchange (AV/F for Exchange) or Symantec Mail Security 4.0 for Microsoft Exchange (SMS for Exchange). The Information Store stops responding and the Application Event Log contains an entry or entries for EventID: 10002 (DCOM) or Event ID: 103 (EXOLEDB).
Solution
To resolve this situation, download and install the rollup found in the Microsoft Knowledge Base Article - 301378: The September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup.
Technical Information
For a detailed description of this situation read the Microsoft Knowledge Base Article - 813057: XADM: Exchange 2000 Server Information Store Stops Responding and Event IDs 10002 and 103 Are Logged.
|
|
Legacy ID
2003101416365354
Article URL http://www.symantec.com/docs/TECH81754
Terms of use for this information are found in Legal Notices
Thank you.