Error: "Private key does not match the certificate public key displays" when claiming an SSL certificate
| Article:TECH81934 | | | Created: 2004-01-14 | | | Updated: 2007-01-02 | | | Article URL http://www.symantec.com/docs/TECH81934 |
Problem
When attempting to claim the SSL certificate for any Symantec licensed product , you receive the following message: "Private key does not match the certificate public key".
Symptoms
Error: "Private key does not match the certificate public key displays" when claiming an SSL certificate When attempting to claim the SSL certificate for any Symantec licensed product , you receive the following message: "Private key does not match the certificate public key".
Solution
The two known sources for this error are:
- Invalid SSL Certificate
When a signed certificate is made, the certificate request must originate in the application that the certificate it is being used for. For example a certificate request created in SAVSMTP will not work with SWS. - Fully Qualified Host Name
Failing to place the Fully Qualified Host Name in the common name field can trigger this error.
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Legacy ID
2004011413250354
Article URL http://www.symantec.com/docs/TECH81934
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