How to Register Symantec Mail Security for Exchange (SMSMSE) With LiveUpdate Manually

Article:TECH81935  |  Created: 2004-01-15  |  Updated: 2014-01-30  |  Article URL http://www.symantec.com/docs/TECH81935
Article Type
Technical Solution


Issue



When LiveUpdate is run the virus definitions for SMSMSE are not updated.  This article describes how to manually register SMSMSE with LiveUpdate.

LiveUpdate may display one of the following messages when this occurs:

LU has determined that no update is necessary
You already have the most recent Definitions and decomposers


Cause



During the installation of SMSMSE the installer registers SMSMSE with LiveUpdate.  This registration configures LiveUpdate to download virus definitions for SMSMSE.  If for some reason SMSMSE is not registered with LiveUpdate then LiveUpdate does not download definitions for SMSMSE.


Solution



Use the following steps to manually register SMSMSE with LiveUpdate:

Open a command prompt on the computer where SMSMSE is installed and run the following command:

32-bit OS: regsvr32.exe "C:\Program Files\Symantec\SMSMSE\<version>\Server\SAVFMSELU.dll"
64-bit OS: regsvr32.exe "C:\Program Files (x86)\Symantec\SMSMSE\<version>\Server\SAVFMSELU.dll"

NOTE: Change the value of <version> to the appropriate version of SMSMSE installed.  The following is an example for SMSMSE 6.5 on 32-bit OS:

regsvr32.exe "C:\Program Files\Symantec\SMSMSE\6.5\Server\SAVFMSELU.dll"

NOTE: Ensure that Symantec Tamper protection is disabled if a Symantec Endpoint Protection client is installed on same server, otherwise it will not let you register it manually. The following error message may be displayed if Tamper protection is enable:

DllRegisterServer in C:\Program Files\Symantec\SMSMSE\6.0\Server\SAVFMSELU.dll failed.  Return code was: 0x80040154

You can turn it back on once you have successfully registered SAVFMSELU.dll.

After a short time a dialog box with the following message appears:

DllRegisterServer in C:\Program Files\Symantec\SMSMSE\6.0\Server\SAVFMSELU.dll succeeded.

Attempts to run LiveUpdate should succeed in updating SMSMSE.

Technical Information

Use the following steps to un register SMSMSE with LiveUpdate:

Open a command prompt on the computer where SMSMSE is installed and run the following command:

32-bit OS: regsvr32.exe /u "C:\Program Files\Symantec\SMSMSE\<version>\Server\SAVFMSELU.dll"
64-bit OS: regsvr32.exe /u "C:\Program Files (x86)\Symantec\SMSMSE\<version>\Server\SAVFMSELU.dll"

NOTE: Change the value of <version> to the appropriate version of SMSMSE installed.  The following is an example for SMSMSE 6.5 on 32-bit OS:

regsvr32.exe /u "C:\Program Files\Symantec\SMSMSE\6.5\Server\SAVFMSELU.dll"




Legacy ID



2004011509291054


Article URL http://www.symantec.com/docs/TECH81935


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