Troubleshooting tips for Java LiveUpdate issues on UNIX platforms
|Article:TECH82222|||||Created: 2004-01-10|||||Updated: 2011-01-24|||||Article URL http://www.symantec.com/docs/TECH82222|
Java™ LiveUpdate will not download virus or spam definitions on a UNIX-based computer when a Symantec AntiVirus Scan Engine 4.0 product is installed.
The two most common causes are an invalid license or Java not being in the path.
Check the license of the installed software
The following is an example of a properly installed license for Symantec AntiVirus Scan Engine:
The following example depicts an improperly licensed product:
Correct any license problems before proceeding.
To make sure that Java is in the path
- Log in to the system as SuperUser.
- Type the following command:
This should return something similar to the following:
java version "1.4.2"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2-b28)
Java HotSpot(TM) Client VM (build 1.4.2-b28, mixed mode)
- To determine where the Java binary lies in the system, type the following command:
- If the location is not /usr/bin/java, add a symbolic link to that location, as in the following command:
ln -s /usr/java/j2sdk1.4.2/jre/bin/java /usr/bin/java
Check the Liveupdt.log file for information when troubleshooting a problem. The location of this file is: /opt/Symantec/LiveUpdate.
For Symantec Mail Security for Domino Multi-Platform Edition (SMSDOM-MPE), the liveupdt.log file may be located at /tmp/. The command-line utility for running LiveUpdate for SMSDOM-MPE is /opt/Symantec/bin/savdefsutil
Article URL http://www.symantec.com/docs/TECH82222