Error: "Invalid Policy" found multiple times in the Detail reports for a Symantec SMTP product

Article:TECH82346  |  Created: 2004-01-18  |  Updated: 2007-01-02  |  Article URL http://www.symantec.com/docs/TECH82346
Article Type
Technical Solution

Environment

Issue



The Symantec SMTP product installed is dropping all mail. A review of a Detail report has instances of the "Invalid Policy" error message. Processing the email generates the errors. This may have occurred after upgrading the Symantec SMTP product.

The Symantec SMTP product is one of the following:
Symantec AntiSpam for SMTP 3.1.x
Symantec AntiVirus for SMTP Gateways 3.x
Symantec Mail Security 4.0.x for SMTP



Symptoms
Error: "Invalid Policy" found multiple times in the Detail reports for a Symantec SMTP product The Symantec SMTP product installed is dropping all mail. A review of a Detail report has instances of the "Invalid Policy" error message. Processing the email generates the errors. This may have occurred after upgrading the Symantec SMTP product. The Symantec SMTP product is one of the following: Symantec AntiSpam for SMTP 3.1.x Symantec AntiVirus for SMTP Gateways 3.x Symantec Mail Security 4.0.x for SMTP



Solution



To solve this problem
  1. Make sure the product license is installed before continuing.
  2. Uninstall the Symantec product using Add/Remove Programs.
  3. Delete the savsmtp.cfg or smssmtp.cfg.
  4. Reinstall the Symantec product.
  5. Configure the installation as a new installation. Do not reuse the information from the previous configuration. This will cause the problem to recur.

A corrupted SMSSMTP.cfg file can cause these problems. The problem occurs when the email scanner cannot process some email appropriately. The following is an example of two Scan error entries ( 1 and 2) showing the Info: lines.

Scan error 1
"Info: Invalid policy Info2: Generic"

Scan error 2
"Info: Address or content not allowed. Info2: Invalid policy"





Technical Information
A corrupted SMSSMTP.cfg file can cause these problems. The problem occurs when the email scanner cannot process some email appropriately. The following is an example of two Scan error entries ( 1 and 2) showing the Info: lines.


Scan error 1
"Info: Invalid policy Info2: Generic"

Scan error 2
"Info: Address or content not allowed. Info2: Invalid policy"




Legacy ID



2004061812053254


Article URL http://www.symantec.com/docs/TECH82346


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