Interpreting error codes appearing in system logs relating to files scanned by Symantec AntiVirus Scan Engine

Article:TECH82349  |  Created: 2004-01-21  |  Updated: 2009-01-17  |  Article URL http://www.symantec.com/docs/TECH82349
Article Type
Technical Solution

Environment

Issue



You wish to know what the Internal Error codes mean in the System Logs for Symantec AntiVirus Scan Engine


Symptoms
Interpreting error codes appearing in system logs relating to files scanned by Symantec AntiVirus Scan Engine You wish to know what the Internal Error codes mean in the System Logs for Symantec AntiVirus Scan Engine



Solution



This code list is put together by Symantec Technical Support and periodically updates. The list is not a reliable resource to guide internal processes. The list is to be used as debugging codes for the Symantec AntiVirus Scan Engine product. If an important file is consistently generating an error code, it should be submitted to Symantec Support for verification.

This information is provided as is, no further interpretation of these codes is offered or available. If there is a need to have a specific error diagnosed, please provide a sample of the file and the accompanying error to Symantec Technical Support. You must contact Symantec Technical Support in order to submit a sample. Symantec Technical support cannot provide a more robust version of this document.

Known error codes returned by Symantec Antivirus Scan Engine:
    0 No Error
    6 File Not Found
    10 Concatenated CAB file
    11 Scan Failure
    17 Broken or invalid archive.
    20 CAB file DLL not found
    21 LZ DLL not found
24 Temp file access failed
    30 Open container failed
    31 Failed to access container
    32 Failed to update container
    33 Could not close container
    34 RAR ARJ update container update problem
36 File is too large
    40 Error extracting file from container
    41 Could not access file extracted from container
    42 Could not decrypt extracted file
    43 Code returned when Decomposer processes a file that is only part of the complete archive. Such as when RAR splits a large archive into smaller pieces.
    50 Insufficient disk space
    51 Insufficient memory
    52 Error replacing infected file with repaired data
    53 Could not Quarantine
    59 Blocking due to mail policy
    60 Extraction level exceeded
    61 Extraction time exceeded
    62 Extraction size exceeded
    63 Invalid file type for engine
    64 Engine file is missing
    65 Invalid file type
    66 MIME date field not compliant
    67 Deletion invalid
    68 Size of extracted file unknown
    69 Invalid temp directory
    70 Could not create temporary file
    71 Temporary file could not be opened
    72 Could not read temporary file
    73 Could not write temporary file
    74 Could not close temporary file
    75 Could not delete temporary file
    76 Disk not ready
    77 File has invalid parameters
    78 Change not allowed
    79 Unable to replace
    80 Error incorrect usage of decomposer engine
    81 Error decomposer engine exception
    82 Generic error returned
    83 Default error returned
    84 Container is malformed
    90 MIME interface not present
    91 No token file present
    92 Could not open token file
    93 Could not read token file
    94 Could not find token file
    95 Unable to close token file
    99 Operation cancelled by user
    100 Default error. Returned when no other code applies
    110 Unable to get engine interface
    111 Warning message, could not find file specified
    112 Unable to open a temporary file
    113 Unable to read a temporary file
    114 Unsupported call to decomposer engine
    115 Decomposer returns this error when a CAB file is less than 10 bytes in size
    116 Error deleting top-level local file


References

To interpret logs for Scan Engine 5.x, please see the following documentation:

Title: How to read the logfile for Symantec Scan Engine 5.x
URL: http://service1.symantec.com/support/ent-gate.nsf/docid/2006020614513354

Title: Interpreting error code pairs that appear in the Scan Engine 5.x logs
URL: http://service1.symantec.com/support/ent-gate.nsf/docid/2009041708170054






Legacy ID



2004062111203154


Article URL http://www.symantec.com/docs/TECH82349


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