Changing the location of the Quarantine directory for Symantec Mail Security for Microsoft Exchange (SMSMSE)

Article:TECH82355  |  Created: 2004-01-22  |  Updated: 2013-10-22  |  Article URL
Article Type
Technical Solution




This page describes how to move the location of the quarantine directory for SMSMSE.



The Quarantine folder on the file system is not large enough and may become full.


Moving the location of the Quarantine directory has two parts:

  • Create the new Quarantine folder
  • Edit the registry to change the quarantine location

To create the Quarantine folder

  1. Open Windows Explorer.
  2. In the left pane, click the drive and folder where you want to create the new Quarantine folder.
  3. On the File menu, click New > Folder.
  4. In the right pane, type the following as the name of the new folder:


    Make sure to write down the path to the new folder.
  5. Press Enter.
  6. Exit Windows Explorer.

To edit the registry to change the quarantine location

WARNING: In the next steps you will edit the Windows registry. We strongly recommend that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified. See How to back up the Windows registry for instructions.

To edit the registry

  1. Exit all programs.
  2. On the Windows taskbar, click Start > Run.
  3. In the Run dialog box, type the following:

  4. Click OK.
  5. Edit the following registry key:

    32-bit operating system: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SMSMSE\<version>\Server\Components\Quarantine\QuarantineDirectoryStr

    64-bit operating system: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\SMSMSE\<version>\Server\Components\Quarantine\QuarantineDirectoryStr

    where <version> is the version of SMSMSE installed.

  6. In the Value data box, type the path to the new Quarantine folder.
  7. Exit the Registry Editor.


Note: This does not change the Release directory that is used by Symantec Mail Security for Microsoft Exchange to release quarantined files to the file system. If you want to release files, then create a Release folder in the location desired. Navigate to the key in Step 2 and modify QuarantineReleaseDirectoryStr, inserting the new location of the Release folder.

Stop and then restart the Symantec Mail Security for Microsoft Exchange service.



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