Recovering the spam folder in Microsoft Outlook when it was deleted

Article:TECH82742  |  Created: 2004-01-01  |  Updated: 2008-01-27  |  Article URL http://www.symantec.com/docs/TECH82742
Article Type
Technical Solution


Issue





Symptoms
The spam folder in Microsoft Outlook was deleted. You want to know how to get it back.

A version of one of the following Brightmail or Symantec product installed:
  • Brightmail 5.0
  • Brightmail 5.1
  • Brightmail 5.5
  • Symantec Brightmail 6.0



Solution



By default, every 60 minutes, the Spam Folder Agent for Exchange verifies that each user on the local Exchange server has a destination spam folder. If no spam folder is found, it creates one.

At the same time, it verifies the existence of--or creates the server-side rule--to move spam messages to the spam folder. This rule only fires at the time spam is received and is invisible to the end user.

The following sections contain steps to recover the spam folder, make sure that it is set up, and make sure that spam is being moved to the folder.

To modify the verification interval
  1. Click Start > Run.
  2. In the Open box, type in the following command: regedit.exe
  3. Click OK.
  4. In the left pane of the Registry Editor, navigate to the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Brightmail\SpamFolderAgent
  5. In the right pane, right-click Interval (Seconds) > Modify.
  6. Under Base, click Decimal.
  7. In Value Data box, type in a number and then click OK. The number type in is the number of seconds to control the frequency of the main mailbox enumeration loop.
  8. Click File > Exit.

To restart the Spam Folder Agent for Exchange
  1. Click Start > Programs > Administrative Tools > Services.
  2. In the right pane, right- click Spam Folder Agent > Restart.
  3. Click File > Exit.

To run the Spam Folder Agent for Exchange once
  1. Click Start > Run.
  2. In the Open box, type the following command and the click OK.
    cmd
  3. At the prompt type in the following command to change directories and then press Enter.
    cd C:\Program Files\Brightmail\SpamFolderAgent\Bin 
  4. Type in the following command.
    era 

    This checks for all the mailboxes for spam folder and inbox rule once and then exits.






Legacy ID



2004110110160363


Article URL http://www.symantec.com/docs/TECH82742


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