Releasing quarantined messages from spam quarantine
|Article:TECH83035|||||Created: 2005-01-10|||||Updated: 2010-08-26|||||Article URL http://www.symantec.com/docs/TECH83035|
This page explains how to release quarantined email from the spam quarantine.
Symantec Mail Security for SMTP 4.1 is installed.
Releasing quarantined messages from spam quarantine This page explains how to release quarantined email from the spam quarantine. Symantec Mail Security for SMTP 4.1 is installed.
The spam quarantine contains all messages marked as spam. Some quarantined email is not spam, but misidentified. To release these messages an administrator account is required. When releasing email from quarantine, the message must pass through the Symantec Mail Security program again. A reinsertion key prevents the email from being placed in quarantine again.
<!-- Reuse start -->Each reinsertion key is unique to a spam quarantine server. When an administrator clicks This is not spam, the message is sent to the reinsertion host. Symantec Mail Security for SMTP attempts to match the reinsertion key that the spam quarantine server assigned to the one that is entered in Symantec Mail Security for SMTP. If the keys match, the message bypasses the antispam engines and is delivered to the recipient?s inbox. If the keys do not match, the message is rescanned and redetected as spam. It is then handled according to the disposition settings. <!-- Reuse end -->
What happens to mail that is reinserted?
Reinserted mail is placed in the mail queue of the SMTP reinsertion host specified by the Administrator. Additionally a copy of the mail is sent to the Symantec Logistics and Operations Center for verification.
To configure the SMTP insertion hosts on the Quarantine Server
The default user name is admin. The password is brightmail.
Symantec Mail Security for SMTP will deliver all messages that are released to the inbox by the quarantine users, send email notification when alerts are generated, and send spam notifications to users.
Note: Please ensure that the IP address of the Spam Quarantine is allowed to relay using the Symantec Mail Security server that is specified as the reinsertion host.
To troubleshoot the reinsertion process
To obtain the reinsertion key
Article URL http://www.symantec.com/docs/TECH83035