Error: " . . . kicker can not open bmserver.pid file . . . " logged by the conduit for Symantec Brightmail

Article:TECH83047  |  Created: 2005-01-12  |  Updated: 2005-01-28  |  Article URL http://www.symantec.com/docs/TECH83047
Article Type
Technical Solution


Environment

Issue



The following error is logged by the Symantec Brightmail conduit:

11 Jan 2005 07:08:07 (ERROR:13872.1): [7063] kicker: can not open bmserver pid file /opt/symantec/sbas/Scanner/jobs/bmserver/bmserver.pid: No such file or directory.


Solution



The following table lists the possible causes and their solutions:

CauseSolution
The bmserver.pid file is corrupted.Replace the bmserver.pid file.
The bmserver.pid file is missing or not readable.Stop and then start the affected host through the Control Center.
The bmserver jobs directory does not exist.Create the missing directory.
The bmserver jobs directory cannot be written to by the mailwall userChange the permissions on the bmserver jobs directory to give write permission to the mailwall user.
 




Technical Information
The conduit process that downloads new rulesets cannot signal the scanning server that it should update its active rules. If this condition persists, it can negatively impact filtering effectiveness.


The following is an example of the process id file:
host$ ls -laR /opt/symantec/sbas/Scanner/jobs/bmserver
/opt/symantec/sbas/Scanner/jobs/bmserver:
total 16
drwxr-x---    2 mailwall bmi          4096 Jan  9 20:43 .
drwxr-x---    7 mailwall bmi          4096 Dec  3 09:12 ..
-rwx------    1 mailwall bmi             0 Jan  9 20:43 bmserver.out
-rw-r--r--    1 mailwall bmi             6 Jan  9 20:43 bmserver.pid
-rw-r--r--    1 mailwall bmi             6 Jan  9 20:43 pidfile





Legacy ID



2005011211055563


Article URL http://www.symantec.com/docs/TECH83047


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