Restoring Symantec Mail Security 8100 Series, 8200 Series, 8300 series or Brightmail Gateway, appliances from the installation CD

Article:TECH83295  |  Created: 2005-01-04  |  Updated: 2012-08-10  |  Article URL http://www.symantec.com/docs/TECH83295
Article Type
Technical Solution

Product(s)

Issue



You want to know how to reinstall the operating system of a Symantec Mail Security 8100 series, 8200 series, 8300 series or Brightmail Gateway Appliance from the installation CD.
 


Solution



Restoring the Symantec Mail Security 8100 Series and 8200 Series or Brightmail Gateway version 7.7 and above appliance from the installation CD returns it to the factory shipped condition.
 


WARNING: In the process of performing an operating system restore, all data will be lost, including messages in queues, configuration information, logs, statistics, and all other data. Prior to performing the restore, back up any data that you wish to keep, and flush your mail queues.


 

The following preparation is needed:

  • Connect a supported USB CD-ROM drive (if your appliance model does not include one).
  • Attach a VGA monitor and keyboard to the appliance.
  • Run a software utility whose functions are automatic.

To restore the appliance using an external CD-Rom.

      1. Shut the appliance down.
      2. Use the Control Center Administration tab and click Shutdown, or type the shutdown command from a command line.
      3. If attach the USB CD-ROM drive to the appliance.
      4. You can plug the drive into any USB port on the appliance.
      5. Insert the restore CD into the CD-ROM drive and close the lid.
      6. Power on the appliance.
      7. Immediately following the boot up logo, press F2. When prompted, enter the BIOS setup utility.
      8. In the BIOS setup utility, make sure that the USB CD-ROM drive is first in the boot sequence.
      9. In the BIOS setup utility, also make sure that OS Install Mode is disabled.
      10. Exit the BIOS setup utility, saving your changes.
      11. The appliance will reboot automatically and the operating system restore will begin. This restore uses a modified version of the RedHat 9 installer. The installer then takes 10-15 minutes to install the SMS appliance software. A status bar displays the progress of the installation. If you encounter an problem, you may have selected an incompatible USB CDROM drive. When the installation completes, the CD drive will eject the CD and the appliance will automatically reboot, returning you to the initialization sequence.
      12. Proceed with initialization and site setup as described in the Implementation Guide.

To restore the appliance using a built in CD-Rom Drive

      1. Insert the restore CD into the CD-ROM drive.
      2. Restart the appliance.
      3. Use the Control Center Administration tab and click Restart, or type the reboot command from a command line.
      4. Immediately following the boot up logo, press F11 to enter the boot menu. Select the CD-Rom drive as the boot device.
      5. The appliance will reboot automatically and the operating system restore will begin. This restore uses a modified version of the RedHat 9 installer. The installer then takes 10-15 minutes to install the SMS appliance software. A status bar displays the progress of the installation. If you encounter an problem, you may have selected an incompatible USB CDROM drive. When the installation completes, the CD drive will eject the CD and the appliance will automatically reboot, returning you to the initialization sequence.
      6. Proceed with initialization and site setup as described in the Implementation Guide.

References 

How to backup and restore the brightmail database of a Symantec Mail Security 8200 Series or 8300 Series appliance using an FTP server
How to verify the SHA-1 hash of a downloaded ISO software file for Symantec Mail Security appliance

Technical Information
Supported USB CD-ROM drives

  • Dynex DX-ECDRW100
  • IOMEGA CD-RW CDRW55292EXT
  • IOMEGA CD-RW CDDVD-482416E23
  • TEAC CD-210PU
  • Targus PADVD010U

Most standard single function USB CD-ROM drives work correctly. If you cannot find one of the models listed above, avoid selecting complex drives that include additional functionality.

Other USB CD-ROM drives reported to work:

  • Iomega CDRW/DVD COMBO + 7-IN-1 CARD READER
  • 52x24x52x CDRW /16x DVD, USB 2.0 Drive,
  • 7-in-1 Card Reader, CF (type I and type II),
  • IBM Micro Drive, Memory Sticks, MMC, SM, SD
  • Sony DRX800UL
  • Iomega Super DVD Writer 16x
  • Targus PACD010U, PACMB010U and PADVW010U


Download the osrestore.pdf file. The pdf explains how to perform an operating system restore.

Symantec suggests you record current settings within the Control Center for the appliance by screenshots. Screenshots are an alternative in the event the Brightmail database is corrupted.

How to burn an iso image you downloaded from a Symantec website to a CD using free tools available on the Internet if the installation CD is not available:
 

  1. For Windows, download the Microsoft Windows 2003 Server Resource Kit Tools. They contain a command-line ISO burning utility called "cdburm.exe" here: http://www.microsoft.com/downloads/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en
  2. Install the tools on your windows system using all default settings. The tools can be installed on both Windows XP and Windows 2003 Server operating systems.
  3. Click on Start->Programs->Windows Resource Kit Tools->Command Shell
  4. Download the appliance ISO file from one of the Symantec support websites. You need to have a valid logon to access those websites.
  5. Inside the DOS shell window, type "cdburn" to get a list of options to use with the tool. It should show something like this:
    Usage:
    cdburn -erase [image [options]]
    cdburn image [options]
    Options:
    -erase Erases the disk before burning (valid for R/W only)
    -sao Writes the image out in "session at once", or cue
    sheet, mode (default is "track at once")
    -speed Speed of burn, or 'max' for maximum speed
    -imagehaspostgap Use if your image already contains a 150 sector postgap
    The [image] must be provided unless the -erase flag is set.
    If both an image and -erase are provided, the media will be
    erased prior to burning the image to the disc.
  6. For example, you can type: cdburn E: C:\images\sbg.iso (where "E:" is your CD-ROM drive and "C:\images\sbg.iso" is the complete path to the ISO file you downloaded).

 




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