Error: "ComponentMoveData had the following error: Media Name: Data Component Program Files\csapidefs . . . "

Article:TECH83325  |  Created: 2005-01-13  |  Updated: 2005-01-15  |  Article URL http://www.symantec.com/docs/TECH83325
Article Type
Technical Solution

Environment

Issue



During the installation of an updated build of Symantec Mail Security 4.1 for SMTP, you see the following error message:

"ComponentMoveData had the following error: Media Name: Data Component Program Files\csapidefs . . . "

The number 115 or 132 may appear in the error message.


Solution



To fix the "ComponentMoveData . . ." error
  1. On the Windows taskbar, click Start > Programs > Administrative Tools > Services.
  2. In the right pane, right-click the Symantec Mail Security for SMTP service.
  3. In the dialog box, under Startup type, click Manual.
  4. Click OK.
  5. Restart the computer.
  6. Complete the installation of the updated build of Symantec Mail Security 4.1 for SMTP.




Technical Information
An alternate means to complete the installation or update is to stop the conduit.exe process.


To stop conduit.exe in Windows Task Manager

  1. Start Windows Task Manager.
  2. In the Windows Task Manager, on the Processes tab, click conduit.exe.
  3. Click End Process.
  4. Exit the Windows Task Manager, and continue the installation or update.




Legacy ID



2005041313512854


Article URL http://www.symantec.com/docs/TECH83325


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