Error: "Error Number 0x80040707 Description: DLL function call crashed: Uninst.InstallUpgrade driver. Setup will now terminate." when installing Symantec Client VPN

Article:TECH83392  |  Created: 2005-01-13  |  Updated: 2006-01-21  |  Article URL http://www.symantec.com/docs/TECH83392
Article Type
Technical Solution

Issue



When you install Symantec Client VPN 8.0, you see the following error message:

"Error Number 0x80040707 Description: DLL function call crashed: Uninst.InstallUpgrade driver. Setup will now terminate."

The installation does not finish.


Solution



This problem occurs when you try to install Symantec Client VPN 8.0 on a computer that has one of the following programs installed:
  • Symantec Client Security version 2.0 or 3.0
  • Symantec Antivirus version 10.0

To work around this problem, do the following:
  1. Uninstall Symantec Client Security or Symantec AntiVirus and then restart your computer.
  2. Download and install the VPN driver pre-installation utility.
  3. Install Symantec Client VPN.
  4. Reinstall Symantec Client Security or Symantec Antivirus.

The Symantec Client VPN installation process completes successfully.


References
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Legacy ID



2005051315324254


Article URL http://www.symantec.com/docs/TECH83392


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