The processing of messages is slow or you experience high CPU utilization for the installed Symantec Brightmail AntiSpam product

Article:TECH83832  |  Created: 2005-01-31  |  Updated: 2009-01-08  |  Article URL http://www.symantec.com/docs/TECH83832
Article Type
Technical Solution

Product(s)

Issue



You have a Symantec Brightmail AntiSpam software product or a Symantec Mail Security appliance. You experience high CPU utilization or a slow down in the processing of messages.


Solution



Before you continue, make sure you have installed the most current version of software for your Symantec product or appliance. Updates are available from the "select a product and version" page on the Symantec Technical Support Web site.

If conduit.exe causes the CPU utilization to spike into high numbers (70-90%) intermittently every 5 minutes to 10 minutes. This spike may be due to the download and update of Brightmail rule sets by conduit.exe. The rule sets keep your system up to date and spam free. This spike to CPU is expected behavior of the product.

If you have the most current version installed, the next step is to browse through the following documents relating to CPU utilization and message slow down.
The Symantec Mail Security 8200 Series appliance does not accept email and CPU utilization is high
Messages are processed slowly for Symantec Mail Security for SMTP 5.0.x or Symantec Brightmail 6.x
The Mysqld.exe process is approaching 100 percent utilization for the CPU
Configuring a Solaris server that has multiple CPUs
FAQ: About Symantec Brightmail AntiSpam 6.0.1
Microsoft Outlook is slower after installing the Symantec Plug-in for Outlook
Improving performance of the Control Center when large amounts of spam are processed or multiple Scanners are present
All Hot Topics

If you still have not resolved the problem, please contact Symantec Technical Support to continue troubleshooting.






Legacy ID



2005103109520763


Article URL http://www.symantec.com/docs/TECH83832


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