How to disable Removable Storage Service for troubleshooting purposes.

Article:TECH8418  |  Created: 2000-01-15  |  Updated: 2012-05-16  |  Article URL http://www.symantec.com/docs/TECH8418
Article Type
Technical Solution

Product(s)

Environment

Subject

Issue



How to disable Removable Storage Service for troubleshooting purposes.


Cause



If unknown devices or other hardware issues prevent the proper display of a changer device in the Backup Exec (tm) Device Management tab on a Windows 2000 or Windows 2003 computer, it may be necessary to disable the Removable Storage Service on the Windows 2000 or Windows 2003 computer in Computer Management for troubleshooting purposes.


Solution



 The steps to disable Removable Storage Service are listed below:

1. Enter Computer Management by right-clicking My Computer and selecting Manage.
2. Expand Services and Applications, then highlight Services.
3. Right-click on the Removable Storage Service and click Stop (Figure 1)

Figure 1:
 
 

4.  Double-click Removable Storage and set Startup type to Disabled and click OK (Figure 2)

Figure 2:

 

5.  Exit Computer Management.

Supplemental Materials

SourceUMI
Valuev-275-1014
Description

Disable Removable Storage Manager.



Legacy ID



231679


Article URL http://www.symantec.com/docs/TECH8418


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