Event ID: 20491 Error on Placeholder's with Undelete Installed

Article:TECH84214  |  Created: 2008-01-27  |  Updated: 2012-09-20  |  Article URL http://www.symantec.com/docs/TECH84214
Article Type
Technical Solution




Event ID: 20491 Error on Placeholder's with Undelete Installed



The Event Log will have the following error:

Event ID: 20491
Error downloading file: Url: |Error Unspecified error [0x80004005] |


With Undelete Version 3 installed, when trying to recover Placeholder's that have been deleted, it will generate the following error:
Failed to recover file
Error = The remote storage service was not able to recall the file.

Running a DTrace on the EvPlaceholderService will find the binary UNBIN.EXE recalling the file.

Recommended Steps to resolve this issue:

Exclude specific programs from retrieving Placeholder's specify the list of programs by editing a registry value on each file server that is running the Placeholder Service.

1. Go to Start | Run and type Regedit to open the Windows Registry Editor.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

2. Navigate to HKEY_LOCAL_MACHINE\Software\KVS\EnterpriseVault\FSA.

3. Right-click on PlaceholderService and choose New | String Value and enter the name ExcludedExes if the

4. Edit the ExcludedExes string and enter the following or add it to the end of the string. 


5. Restart the File Placeholder Service

Note: This functionality is restricted to executables running on the local file server machine and NOT remotely from another server. This functionality is also not available when archiving from a NetApp filer and using Placeholders on a NetApp filer.
If the error still occurs, please contact Diskeeper to obtain the current version of Undelete.

Supplemental Materials

SourceEvent ID

Error on Placeholder's with Undelete Installed


Error on Placeholder's with Undelete Installed

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Article URL http://www.symantec.com/docs/TECH84214

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