Connection errors show when a software update check is made after an upgrade to version 4.1.2-24 on a Symantec Mail Security 8200 Series appliance

Article:TECH84500  |  Created: 2006-01-16  |  Updated: 2008-01-12  |  Article URL http://www.symantec.com/docs/TECH84500
Article Type
Technical Solution

Issue



The software on the Symantec Mail Security 8200 Series appliance has been updated to version 4.1.2-24. Connection errors are received when trying to perform a software update check.

Symptoms
When attempting to access the Software Update page in the user interface an error is produced. The error text reads:

    "Cannot retrieve the available software versions. Err E: Could not get lock /data/apt/state/lists/lock - open (11 Resource temporarily unavailable) E: Unable to lock the list directory "

The following sequence of messages when the "update list" is run from the Command Line Interface (CLI):

Solution



The URL for software update has changed in version 4.1.2-24 from aztec.brightmail.com to swupdate.brightmail.com. Configure your firewall to allow port 443 outbound access from the appliance to this new URL (swupdate.brightmail.com) in addition to the existing URL (aztec.brightmail.com). Rule sets continue to be downloaded from the original aztec.brightmail.com URL.





Legacy ID



2006051613392763


Article URL http://www.symantec.com/docs/TECH84500


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