V-225-243 -- "Could not find the installer for LiveUpdate. Please make sure the media is complete." or V-225-9 "Could not load settings .xml" occurs when attempting to install Backup Exec for Windows Servers (BEWS).

Article:TECH84652  |  Created: 2008-01-02  |  Updated: 2011-12-30  |  Article URL http://www.symantec.com/docs/TECH84652
Article Type
Technical Solution

Product(s)

Environment

Issue



V-225-243 -- "Could not find the installer for LiveUpdate. Please make sure the media is complete." or V-225-9 "Could not load settings .xml" occurs when attempting to install Backup Exec for Windows Servers (BEWS).


Solution




Resolution:

1. Logon using any other applications like VNC instead of using Terminal services (mstsc) or login using mstsc /console (Console Mode).

2. Install .Net Framework 2.0, MSXML 4.0 and MSXML 6 manually or else try a local install, then run the Backup Exec Installation again.  



For more information on downloading .Net Framework and XML, review the following Microsoft Articles:

 
Microsoft .NET Framework Version 2.0 Redistributable Package (x86)
 
Microsoft .NET Framework Version 2.0 Redistributable Package (x64)
 
MSXML 4.0 Service Pack 2 (Microsoft XML Core Services)
 
Microsoft Core XML Services (MSXML) 6.0
 

Supplemental Materials

SourceUMI
ValueV-225-243
Description

Could not find the installer for LiveUpdate. Please make sure the media is complete.


SourceUMI
ValueV-225-9
Description

Could not load settings.xml. The Symantec Backup Exec Installation will shut down now.


SourceUMI
ValueV-225-13
Description

Could not load settings.xml. The Symantec Backup Exec installation will shut down now.



Legacy ID



302376


Article URL http://www.symantec.com/docs/TECH84652


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