Preventing the scan of Symantec Mail Security for SMTP 5.0.x product directories by Symantec AntiVirus Corporate Edition version 10.x

Article:TECH84731  |  Created: 2006-01-10  |  Updated: 2012-01-01  |  Article URL http://www.symantec.com/docs/TECH84731
Article Type
Technical Solution


Environment

Issue



You have Symantec Mail Security for SMTP 5.0.x installed on the same machine as Symantec AntiVirus Corporate Edition (SAVCE) version 10.0 or 10.1.
To insure the proper functionality of both programs and to avoid problems caused by scanning mail filtering and database directories, you want to know what folders to exclude from the local antivirus scanning.

NOTE: Both SAV CE 10 and SMS SMTP 5 have reached the end of standard support.  Please look into other Symantec email solutions to receive full support and the best experience with the product.
 


Solution



The directories needed to exclude from antivirus filtering are:

1. <drive>:\InetPub directory.

2. <drive>:\Program files\Symantec\SMSSMTP  directory.

3. <drive>:\Windows\temp directory.

The item: <drive> indicates the drive or directory where the program was installed.


To exclude the SMS SMTP folders for a Scan from within Symantec AntiVirus Corporate Edition 10.x

  1. Start Symantec AntiVirus.
  2. In the left pane, click Scan.
  3. Do one of the following:
    • Click Custom Scan.
    • Click Quick Scan.
    • Click Full Scan.
  4. In the right pane, click Options.
  5. In the Scan Options dialog box, check Exclude files and folders, and then click Exclusions.
  6. In the Exclusions dialog box, click Files/Folders.
  7. In the Select Items dialog box, expand Local Disk > INETPUB.
  8. Check the INETPUB
  9. On the Select Items dialog box, expand Local Disk > Program Files > Symantec > SMSSMTP
  10. Check the SMSSMTP folder.
  11. On the Select Items dialog box, expand Local Disk > Windows > temp
  12. Check the temp folder.
  13. Click OK.
  14. In the Exclusions dialog box, click OK.
  15. In the Symantec AntiVirus dialog box, click OK.



To exclude the SMS SMTP folders for File System Auto-Protect from within Symantec AntiVirus Corporate Edition 10.x

  1. Start Symantec AntiVirus.
  2. In the left pane, click Configure, and then click File System Auto-Protect.
  3. In the right pane, check Exclude selected files and folders and then click Exclusions.
  4. In the Exclusions dialog box, click Files/Folders.
  5. In the Select Items dialog box, expand Local Disk > INETPUB.
  6. Check the INETPUB
  7. On the Select Items dialog box, expand Local Disk > Program Files > Symantec > SMSSMTP
  8. Check the SMSSMTP folder.
  9. On the Select Items dialog box, expand Local Disk > Windows > temp
  10. Check the temp folder.
  11. Click OK.
  12. In the Exclusions dialog box, click OK.
  13. In the Symantec AntiVirus dialog box, click OK.
     


To exclude the SMSSMTP folder for Scheduled Scans from within Symantec AntiVirus 10.x

  1. Start Symantec AntiVirus.
  2. In the left pane, click Scheduled Scans.
  3. In the right pane, click on a scheduled scan.
  4. Click Edit
  5. On the Scan dialog box, click Options.
  6. In the Scan Options dialog box, check Exclude files and folders and then click Exclusions.
  7. In the Exclusions dialog box, click Files/Folders
  8. In the Select Items dialog box, expand Local Disk > INETPUB.
  9. Check the INETPUB
  10. In the Select Items dialog box, expand Local Disk > Program Files > Symantec > SMSSMTP
  11. Check the SMSSMTP folder.
  12. On the Select Items dialog box, expand Local Disk > Windows > temp
  13. Check the temp folder.
  14. Click OK.
  15. In the Exclusions dialog box, click OK.
  16. In the Symantec AntiVirus dialog box, click OK.
     

Note: Exclude the above folders for Startup Scans and User-defined scans as well. If you have a version of Symantec AntiVirus Corporate Edition prior to version 10 the steps may be different. All startup scans, scheduled scans and defwatch scans should be completely disabled. In the event of an administrator scheduled scan it should be configured properly on SSC to exclude the folders mentioned in this document to avoid problems. There is no means of including exclusions on startup, defwatch or quickscans.





References
For more information about configuring exclusions, read the following document appropriate to the corporate edition version installed.




 



Legacy ID



2006081007422263


Article URL http://www.symantec.com/docs/TECH84731


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