How to configure an account with Symantec Hosted Mail Security 2.0

Article:TECH84900  |  Created: 2006-01-22  |  Updated: 2008-01-24  |  Article URL http://www.symantec.com/docs/TECH84900
Article Type
Technical Solution

Issue



You want to know how to activate your Symantec Hosted Mail Security 2.0 trial or live account and to route mail for your domain(s).


Solution



To activate Symantec Hosted Mail Security 2.0

Activating Trials

To register for a trial, first visit http://www.symantec.com/business/products/overview.jsp?pcid=2242&pvid=863_1

Click on the Trialware link.

Complete the form and make sure to actually download the file when instructed. Since there is no software to actually download with Hosted Mail Security, the file is actually the Activation Guide in .pdf format. However, it is that physical download that triggers the automated email that will deliver the license file (.slf) required to activate Hosted Mail Security.

Once you receive the license file, visit https://shms.symantec.com/activate

There you will first be prompted to upload the license file. Then, there is a simple 5-step set up wizard that allows you to create an initial Customer Admin level user account, provision the first domain and specify your inbound SMTP Host. The wizard includes instructions and automated checks to ensure items are technically accurate. Please follow the Symantec Hosted Mail Security Activation Guide.

You can then immediately use the Customer Admin account and log into the Hosted Mail Security Web console at https://hostedmailsecurity.symantec.com

While there is default, best-practice policies for spam, virus and attachment filtering you should review these and make necessary modifications under the 'Email Defense' section and the 'Policies' tab.

You are also able to use this Customer Admin user account to add additional domains, specify new or different inbound SMTP Hosts.

The last step is to modify DNS (you may need your ISP to perform these changes if you do not manage your own DNS) so that mail flows through the Hosted Mail Security service. Please follow the guidelines in the Symantec Hosted Mail Security Getting Started Guide attached here:

ent-hosted_mail_security_getting_started_guide.pdf


Activating Live, paid subscriptions

Note: If you have an active trial account you need only to upload your new license file in the Hosted Mail Security Web console at the Overview page. This new license file (.slf) is received when you register your serial number at the Symantec product registration site.

If you do not have an existing trial account or are registering a totally different domain than was established during a trial, follow these instructions:

You will receive a license certificate with a 10-digit serial number and a URL where you will register your subscription. The registration process will automatically generate a license file (.slf) that will be emailed to the address you specify. Once you receive the license file visit https://shms.symantec.com/activate

There you will first be prompted to upload the license file. Then, there is a simple 5-step set up wizard that allows you to create an initial Customer Admin level user account, provision the first domain and specify your inbound SMTP Host. The wizard includes instructions and automated checks to ensure items are technically accurate. Please follow the Symantec Hosted Mail Security Activation Guide.

Note: If you have an existing trial but are activating a live, paid subscription with a different domain you will need to choose a customer name that is slightly different than the one you had created for the trial as the systems will not allow two customer names to be exactly the same.

You can then immediately use the Customer Admin account and log into the Hosted Mail Security Web console at https://hostedmailsecurity.symantec.com

While there is default, best-practice policies for spam, virus and attachment filtering you should review these and make necessary modifications under the 'Email Defense' section and the 'Policies' tab.

You are also able to use this Customer Admin user account to add additional domains, specify new or different inbound SMTP Hosts.

The last step is to modify DNS (you may need your ISP to perform these changes if you do not manager your own DNS) so that mail flows through the Hosted Mail Security service. Please follow the guidelines in the Symantec Hosted Mail Security Getting Started Guide attached here:

ent-hosted_mail_security_getting_started_guide.pdf


Activation questions can be addressed to hostedcustserv@symantec.com


References
Symantec Hosted Mail Security Console and Spam Quarantine User Guide






Legacy ID



2006092209054763


Article URL http://www.symantec.com/docs/TECH84900


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