"Error 1722 There is a problem with the Windows Installer . . . " shows on the failure to install Symantec Mail Security for SMTP 5.0 to a Windows server

Article:TECH85011  |  Created: 2006-01-16  |  Updated: 2011-08-17  |  Article URL http://www.symantec.com/docs/TECH85011
Article Type
Technical Solution

Environment

Issue



The installation of Symantec Mail Security for SMTP 5.0 fails when installing to a Windows 2000 Server or Windows Server 2003. An error shows. The error reads: "Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected."

 


Solution



There are two common sources that cause this error to show.

  • Check for problems with DirectX
  • Check for MDAC errors


To check for problems with DirectX

  1. On the Windows task bar, click Start > Run.
  2. In the Run dialog box, in the Open text box, type dxdiag, then click OK.
  3. When the Dxdiag warning box appears, click Yes.
  4. On the System tab, verify that the DirectX Version line says 8.0 or later.
  5. Click each tab, in turn, and verify that "No problems found" appears under Notes.


To check for MDAC errors

  1. On the Windows task bar, click Start > Run.
  2. In the Run dialog box, in the Open text box, type regedit, and then click OK.
  3. In the left pane, browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DataAccess
  4. In the right pane, record the information in the following values:
    • FullInstallVer
    • Version
  5. Download the ComCheck utility.
    A link to this utility is in the References section of this page.
  6. Run ComCheck.
  7. Verify that ComCheck reports that the MDAC version is 2.6 or later and that the version matches the values that you got from the registry.
    If the MDAC version doesn't match or is not recent enough, see Microsoft's Support Web site for the latest MDAC version or assistance with any MDAC errors.
  8. Click Yes.
  9. Click Perform analysis against a selected version.
  10. From the drop-down list, select the version that Comcheck identified as being installed.
  11. Click OK.
  12. In the right pane, scroll through the list of files. In the column "Mismatch Fields" if any files display any result other than "None", MDAC needs to be repaired or reinstalled.


If the problem persists, do the following:

  • Obtain detailed installation logs.
    For Windows, the install log appears here: C:\Program Files\Symantec\SMSSMTP\install_log.txt
    For Linux or Solaris, the install log appears here: /opt/Symantec/SMSSMTP/install_log.txt
     
  • Save the Application Log and the System Log to .evt format with Windows Event Viewer.
  • Contact Symantec Technical Support for additional assistance.




References
To download the ComCheck utility and for additional instructions on its use, see the following Microsoft Knowledge Base article:



 



Legacy ID



2006101615012263


Article URL http://www.symantec.com/docs/TECH85011


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