Excluding Symantec Web Security for Microsoft ISA Server 2004 temporary folders from local antivirus scanning

Article:TECH85126  |  Created: 2006-01-14  |  Updated: 2010-09-24  |  Article URL http://www.symantec.com/docs/TECH85126
Article Type
Technical Solution

Issue



Both Symantec Web Security, and another Symantec antivirus product, such as Norton AntiVirus Corporate Edition or Symantec AntiVirus Corporate Edition, are installed on your server. When Symantec Web Security is scanning files and using its temporary folders (Inbound, and ScanTemp), Norton AntiVirus Corporate Edition or Symantec AntiVirus Corporate Edition attempts to scan or delete files in these temporary folder. Error messages are generated by Symantec Web Security.


Solution



To exclude the Temporary folders for Symantec Web Security in a Symantec corporate edition product


Note: Symantec recommends using Symantec AntiVirus Corporate Edition 9.0 or newer installed as an unmanaged client on the same computer running Symantec Web Security, or as a managed client in a separate client group in the Symantec System Center.


 

  1. Open the corporate edition product.
  2. Click Configure > File System Realtime Protection.
  3. Check Exclude selected files and folders in the right pane.
  4. Click Exclusions, located to the right of "Exclude selected files and folders . . ."
  5. Check Check file for exclusion before scanning.
  6. Click Files/Folders.
  7. Mark the check box located next to the \ScanTemp and \Inbound folders.
    The paths to these folders are configurable during installation, but by default are:

    <drive>:\Program Files\Symantec\Symantec Web Security for Microsoft ISA Server 2004\Inbound\
    <drive>:\Program Files\Symantec\Symantec Web Security for Microsoft ISA Server 2004\ScanTemp\


8. Click OK, 3 times to back out of the exclusions screen.
9. Then click Exit to close the corporate edition product.

If you have other antivirus software running on any of the ISA servers, exclude the inbound and scanning temporary folders from local real-time and scheduled antivirus scanning by the other antivirus software. The paths to these folders are configurable during installation, but by default are:

  • C:\Program Files\Symantec\Symantec Web Security for Microsoft ISA Server 2004\Inbound\
  • C:\Program Files\Symantec\Symantec Web Security for Microsoft ISA Server 2004\ScanTemp\


Legacy ID



2006111413005254


Article URL http://www.symantec.com/docs/TECH85126


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