Verify and Restore fails with "0xe00084ca - The data being read from the media is inconsistent" when using hardware encryption and AME in Backup Exec 12 with Service Pack 1 or Hotfix 300831

Article:TECH85152  |  Created: 2009-01-02  |  Updated: 2011-10-26  |  Article URL http://www.symantec.com/docs/TECH85152
Article Type
Technical Solution

Product(s)

Environment

Issue



Verify and Restore fails with "0xe00084ca - The data being read from the media is inconsistent" when using hardware encryption and AME in Backup Exec 12 with Service Pack 1 or Hotfix 300831


Error



Final error: 0xe00084ca - The data being read from the media is inconsistent.


Solution




After installing Service Pack 1 or Hotfix 300831 for Backup Exec 12 restore and verify jobs will fail with the above error message when using hardware encryption on tape devices and AME (Application Managed Encryption).

This issue does not occur with using LME (Library Managed Encryption).

Errors caused by this issue:

Backup With Verify Fails with the error:
Verify
Storage device "Tape Device" reported an error on a request to read data from media.
Error reported:
A job failure has occurred due to a Library-Managed Encryption (LME) system failure. Investigate the storage system, including all encryption hardware, encryption management software and the associated user interfaces, and library and server networking.
V-79-57344-34036 - An unknown error has occurred.

Backup without verify shows Successful, however a separate verify job of that  fails with
Verify- Drive: Other
An unknown error occurred on device "Tape Device".
V-79-57344-33992 - The backup storage device has failed.

A restore fails with
Restore- \\Server\Drive: Other
An inconsistency was encountered on the storage media in Tape Device.
V-79-57344-33994 - The data being read from the media is inconsistent.

Resolution:

Install the Latest (DDI) Device Drivers Installer from Symantec for Backup exec version 12.0. Refer to the following link to install the latest device drivers:

 http://www.symantec.com/business/support/downloads.jsp?pid=15047

 

Supplemental Materials

SourceETrack
Value1278504
Description

Unable to Verify or Restore HW encrypted tapes using AME


SourceUMI
ValueV-79-57344-33994
Description

The data being read from the media is inconsistent


SourceUMI
ValueV-79-57344-34036
Description

An unknown error has occurred


SourceUMI
ValueV-79-57344-33992
Description

The backup storage device has failed.


SourceError Code
Value0xe00084ca
Description

 0xe00084ca - The data being read from the media is inconsistent



Legacy ID



304291


Article URL http://www.symantec.com/docs/TECH85152


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