Error: "init_modules: error while calling init function for module libipfreq." or other errors occur after a failed upgrade or the /data partition reaches 100 percent usage
| Article:TECH85199 | | | Created: 2006-01-08 | | | Updated: 2012-02-16 | | | Article URL http://www.symantec.com/docs/TECH85199 |
Problem
Multiple errors may occur after a failed upgrade or reboot of the appliance before an upgrade of a Symantec Mail Security 8200 series or 8300 series Appliance completes. The same errors may also occur when usage of the /data partition of the Appliance reaches 100% of capacity.
Symptoms
One or more of the following errors occur in the BrightmailLog.log file:
- "init_modules: error while calling init function for module libipfreq."
- "IP Freq module: failed to ensure creation of the sender reputation DB."
- "IP Freq module: DB open failed: broken database file."
Solution
To resolve occurrences for Appliance build 5.0.0-33 or earlier:
- Backup the MySQL database of the Appliance.
- At the command line interface (CLI) of the Appliance, type:
clear all - Download the ISO image for Appliance software version 5.0.0-36 or later, burn the ISO to CD-ROM, and reinstall the operating system of the Appliance.
- Restore the backup of the MySQL database.
To resolve occurrences for Appliance build 5.0.0-36 or later:
- At the CLI, determine the amount of free space on the /data partition by typing: system-stats
- If the available hard drive space seems low, type:
crawler - If the available hard drive space seems low, type:
deleter -all - At the CLI of Appliance scanner version 5.0.0-36 or later, type:
clear ipfreq.db
References
Restoring Symantec Mail Security 8100 Series or 8200 Series appliances from the installation CD
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Legacy ID
2006120807472563
Article URL http://www.symantec.com/docs/TECH85199
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