Symantec Brightmail IT Scheduled Weekly Maintenance Window

Article:TECH85274  |  Created: 2007-01-09  |  Updated: 2011-11-16  |  Article URL
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Technical Solution





Effective the week of January 15th, 2007, Symantec Brightmail's IT team is changing the scheduled weekly maintenance window.

The window is being moved to Tuesday: 10am - 3pm Pacific Time instead of Monday: 2pm - 7pm Pacific Time

Barring any emergency maintenance required, Symantec Brightmail's IT team may need to perform back-end infrastructure and/or database maintenance or upgrades during this weekly window which may result in no new antispam definitions (rulesets) being created or available for short periods within this time frame. Typical maintenance work lasts from 20 to 60 minutes. If such maintenance is required, your Brightmail Scanners/Servers will continue to scan messages with the existing antispam rulesets until the maintenance period is complete and new ruleset propagations commence. Symantec Brightmail does not consider these events as an outage unless new antispam rulesets become unavailable for more than 4 hours.

If you receive any server notifications during this timeframe for rulesets being too old or not updated, it is generally safe to ignore those warnings. We apologize for any inconvenience the maintenance or upgrades may cause.


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