WARNING: "Decomposition time out" after upgrade to Appliance software version 7.5.0-26

Article:TECH85900  |  Created: 2007-01-30  |  Updated: 2011-02-15  |  Article URL http://www.symantec.com/docs/TECH85900
Article Type
Technical Solution


Issue



You see the warning message in the logs "WARNING: Decomposition time out" after upgrading Symantec Mail Security Appliance to 7.5.0-26.

Symptoms
 

  • Mailflow slows or stops
  • Filter-hub exits on signal 9, but none of the bad messages gathered by diagnostics contain a timestamp that corresponds to the time of the filter-hub crash.
  • The following messages appear repeatedly in the filter hub log:
    (WARNING:2653.2893323184): [27225] Decomposition time out (the message has taken longer than the configured 60 seconds to decompose).
    (ERROR:2653.2901715888): [44049] Invalid audit policy request.


Conditions

  • The upgrade.txt file shows the Appliance upgrade path includes 4.1.x.
  • The Appliance hardware model is 8220 or 8240.



 


Solution



As a temporary workaround, please restart the operating system of the Appliance.

Symantec suggests upgrading to the latest version of the appliance.
 



Legacy ID



2007113010162554


Article URL http://www.symantec.com/docs/TECH85900


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