After a successful installation of RALUS (Remote Agent for Linux and Unix Servers) on RHEL (Red Hat Enterprise Linux) 4, the agent fails to start.

Article:TECH86251  |  Created: 2010-01-23  |  Updated: 2011-07-27  |  Article URL http://www.symantec.com/docs/TECH86251
Article Type
Technical Solution


Environment

Issue



After a successful installation of RALUS (Remote Agent for Linux and Unix Servers) on RHEL (Red Hat Enterprise Linux) 4, the agent fails to start.

 


Error



Starting Symantec Backup Exec Remote Agent ...... FAILED

 


Cause



One possible cause is that a library file needed to start beremote is missing.

To check for this from the Linux console run beremote in debug mode form the /opt/VRTSralus/bin.

./beremote --log-console (Figure 1)

Figure 1
 
     

This error indicates that  libstdc++.so.5 is missing in the /usr/lib directory.  Without this required library file RALUS is unable to start. 

 


Solution




To resolve this issue, perform the following steps:


1. Run the command uname -a to find the processor architecture. ( Figure 2 )

Figure 2
 

2. Depending on the Processor type, look for the Compatibility C++ library rpm packages. For example, 32bit compatlibstdc file would read as compat-libstdc++-33-3.2.3-63.i386.rpm.  64bit will read as compat-libstdc++-33-3.2.3-61.x86_64.rpm.  A good way to find these files is to perform a Google search on the filenames themselves (e.g. compat-libstdc++-33-3.2.3-61.x86_64.rpm.)

Note: On the rpm.pbone.net site, the easiest way to find the correct download for RHEL 5.3 is to go to the  http://rpm.pbone.net/index.php3 site, choose "Search", and then search for compat-li  tdc++-33-3.2.3-61.x86_64.rpm. The second listing for the "Other" distribution (filesize 232934) has been seen to work for RHEL 5.3

3. Once downloading the rpm packages on the RHEL 4 system, run the command:

   rpm -Uvh rpm pkg name (where rpm pkg name would be compat-libstdc++-33-3.2.3-61.x86_64.rpm)  ( Figure 3 )

Figure 3
 

4. After successful installation of compat-libstdc++  rpm packages , reinstall the RALUS agent for BEWS.

 



Legacy ID



306806


Article URL http://www.symantec.com/docs/TECH86251


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