How to Set up IIS SMTP Service to Send Email

Article:TECH86263  |  Created: 2006-01-04  |  Updated: 2010-08-18  |  Article URL http://www.symantec.com/docs/TECH86263
Article Type
Technical Solution

Product(s)

Issue



IM Manager has the ability to send email for forwarding reports, administrator notifications and exporting IM conversations. This article contains information on how to configure IIS SMTP to correctly send email.

 


Cause



IM Manager uses IIS SMTP to send email.


Solution



To install IIS SMTP
 

    Windows 2003
      1. Under Add/Remove Programs, choose to Add/Remove a Windows Component.
      2. Choose IIS and SMTP, and install. You may need access to your operating system's install CD.
      3. Reboot after installation.
    Windows 2008
      1. Select Start|Control Panel.
      2. Double click Programs and Features.
      3. Click Turn Windows Features on and off. This starts the Server Manager.
      4. Click Add Features.
      5. Check SMTP Server. Click Install.


To setup IIS SMTP

 

    Windows 2003
      1. Check whether the SMTP service is running. Right click on My Computer and select Manage.
      2. In Computer Management expand Services and Applications.
      3. Expand Internet Information Services and right click on Default SMTP Virtual Server and select Properties.
      4. Select the Delivery tab and press the Advanced button.
      5. In the Smart Host enter the IP Address of your mail server and the Fully qualified domain name of the server listed in the Smart Host for the Fully-qualified domain name.
      6. In the Masquerade domain enter the domain name of your primary email domain (e.g. imlogic.com).
      7. Press OK to accept the changes.
    Windows 2008
      1. Click Start|Administrative Tools|Internet Information Services (IIS) 6.0 Manager.
      3. Expand <computername> and right click on SMTP Virtual Server and select Properties.
      4. Select the Delivery tab and press the Advanced button.
      5. In the Smart Host textbox enter the IP Address of your mail server and the Fully qualified domain name of the server listed in the Smart Host for the Fully-qualified domain name.
      6. In the Masquerade domain enter the domain name of your primary email domain (e.g. imlogic.com).
      7. Press OK to accept the changes.


To test IIS SMTP

 

    1. Open a text editor
    2. Type in the following text :


      to:<user><email domain>.com
      from:<user><email domain>.com
      subject:This is a test.


      This is a test.


      The following is an example:
        to: john@foobar.com
        from: jane@symanec.com
        subject:This is a test.

        This is a test.

      Replace the email addresses with ones that exist in your organization.

    3. Save the file as a .txt file to the c:\Inetpub\mailroot\Pickup\ folder.
    4. You should receive the email message. If the message fails, the following Microsoft KB article gives further IIS SMTP troubleshooting instructions: How to test outbound mail flow with a file in the Pickup folder.





 



Legacy ID



2007241920754398


Article URL http://www.symantec.com/docs/TECH86263


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