Backup or utility jobs targeted to robotic tape library fails with the error "Parameter is invalid".

Article:TECH86535  |  Created: 2009-01-26  |  Updated: 2014-01-16  |  Article URL http://www.symantec.com/docs/TECH86535
Article Type
Technical Solution

Product(s)

Subject

Issue



Backup or utility jobs targeted to robotic tape library fails with the error "Parameter is invalid".


Error



ERROR = 0x00000006 (ERROR_INVALID_HANDLE)


Solution



Backup or utility jobs targeted to a robotic tape library fail with the error "Parameter is invalid".
 
 
The ADAMM log shows the following:
 
2800] 07/22/08 17:08:21.390 Read Device Inquiries - start
 
[2800] 07/22/08 17:08:21.406 Device: \\.\Tape1
 
[2800] 07/22/08 17:08:21.812 ReadDeviceScsiInquiryInfo for "\\.\MediumChanger0" - failed - ERROR = 0x00000006 (ERROR_INVALID_HANDLE)
 
[2800] 07/22/08 17:08:21.828 Device: \\.\Tape0
 
[2800] 07/22/08 17:08:21.875 Device: \\.\MediumChanger0
 
[2800] 07/22/08 17:08:27.015 Read Device Inquiries - end
 
[2800] 07/22/08 17:08:27.015 Serialize Devices:
 

 
Consider the following:
 
1.  Verify that the latest firmware update has been applied to both the robotic tape library and its tape drive(s).
 2.  Disable the removable storage service in Windows Services
 3.  Uninstall and reinstall the Symantec tape drivers using Tapeinst.exe utility -  http://www.symantec.com/docs/TECH17931   
4.  Disable, delete, and then again re-enable a device in Backup Exec Windows Server -   http://www.symantec.com/docs/TECH32551 
 5.  Reinstall the Symantec tape drivers :
 



Legacy ID



307501


Article URL http://www.symantec.com/docs/TECH86535


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