How to remove old tape drivers from Windows that are no longer needed or in use.

Article:TECH87036  |  Created: 2008-01-25  |  Updated: 2012-10-04  |  Article URL http://www.symantec.com/docs/TECH87036
Article Type
Technical Solution


Issue



How to remove old tape drivers from Windows that are no longer needed or in use.


Solution



Open a command prompt in when logged in as administrator.
Open path to C:\Windows\System32
Type "SET DEVMGR_SHOW_NONPRESENT_DEVICES=1" at command prompt without quotes.
Press enter to run the command.
Then type in devmgmt.msc at the command prompt to open Device Manager.

Note: Device Manager must be opened by the command prompt.

Once in Device Manager, go to the View menu and choose Show Hidden Devices, which will show all the device drivers including the drivers that are not currently installed and running on the computer.
 
Expand Medium Changer, Tape Drives and SCSI cards ; remove anything that is not bold.

Drivers that are no longer loaded will show as grayed out and can be uninstalled.
(See image below)
 

NOTE: Caution on removing any drivers that are still required by the system, this may result in the system to become unstable and not boot.

If the problem is with a Robotic Library:
  • Power down the Robotic Library
  • Remove Robotic Library from Backup Exec
  • Shutdown Server
  • Initialized Robotic Library fully then power the Server back on



Legacy ID



308914


Article URL http://www.symantec.com/docs/TECH87036


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