Inventory job hangs, backup job sits in "queued" status
| Article:TECH87063 | | | Created: 2008-01-08 | | | Updated: 2010-01-19 | | | Article URL http://www.symantec.com/docs/TECH87063 |
Problem
Inventory job hangs, backup job sits in "queued" status
Solution
Issue:
- An
inventory job hangs indefinitely in a running status
- A backup
job goes into a queued state indefinitely
Possible
Symptoms:
- In the
devices tab in Backup Exec, the tape drive will flash "in use" rather than a
solid "in use" notification.
- Tracer
shows the following check conditions;
----------------------------------------------------------------
CDB
Operation - MOVE_MEDIUM
Sense key
- ILLEGAL_REQUEST
ASC -
SEQUENTIAL_POSITIONING_ERROR
ASCQ -
MEDIUM_DESTINATION_ELEMENT_FULL
----------------------------------------------------------------
CDB
Operation - TEST_UNIT_READY
Sense key
- NOT_READY
ASC -
LOGICAL_UNIT_NOT_READY
ASCQ -
LOGICAL_UNIT_NOT_READY_INITIALIZING_CMD_REQUIRED
----------------------------------------------------------------
Resolution;
Use the
library GUI (web interface, if available) to view the number of tapes loaded in
each slot and drive(s). If all slots AND the drive have media in them a
tape must be removed to allow for the library to move the tapes from the slots
to the drive(s).
Example:
Library with 8 slots can only hold a maximum of 8 tapes.
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Related Articles
Legacy ID
311244
Article URL http://www.symantec.com/docs/TECH87063
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