Inventory job hangs, backup job sits in "queued" status

Article:TECH87063  |  Created: 2008-01-08  |  Updated: 2014-07-09  |  Article URL http://www.symantec.com/docs/TECH87063
Article Type
Technical Solution

Product(s)

Environment

Issue



Inventory job hangs, backup job sits in "queued" status [ Figure 1 ]

 Figure 1 -


Solution



Issue:
 
- An inventory job hangs indefinitely in a running status
 
- A backup job goes into a queued state indefinitely
 

 
Possible Symptoms:
 
- In the devices tab in Backup Exec, the tape drive will flash "in use" rather than a solid "in use" notification.
 
- Tracer shows the following check conditions;
 
----------------------------------------------------------------
 
CDB Operation - MOVE_MEDIUM
 
Sense key - ILLEGAL_REQUEST
 
ASC - SEQUENTIAL_POSITIONING_ERROR
 
ASCQ - MEDIUM_DESTINATION_ELEMENT_FULL
 
----------------------------------------------------------------
 
CDB Operation - TEST_UNIT_READY
 
Sense key - NOT_READY
 
ASC - LOGICAL_UNIT_NOT_READY
 
ASCQ - LOGICAL_UNIT_NOT_READY_INITIALIZING_CMD_REQUIRED
 
----------------------------------------------------------------
 

 
Resolution;
 
Use the library GUI (web interface, if available) to view the number of tapes loaded in each slot and drive(s).  If all slots AND the drive have media in them a tape must be removed to allow for the library to move the tapes from the slots to the drive(s).
 

 

 
Example: Library with 8 slots can only hold a maximum of 8 tapes.
 



Legacy ID



311244


Article URL http://www.symantec.com/docs/TECH87063


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