How to move Offline Vault files from one computer to another

Article:TECH87073  |  Created: 2008-01-15  |  Updated: 2013-09-03  |  Article URL http://www.symantec.com/docs/TECH87073
Article Type
Technical Solution

Product(s)

Issue



This will show how it is possible to move a particular Mailbox's Offline Vault/Vault Cache files from one computer to another without having to perform a full Synchronization and Download from the Enterprise Vault server

 


Solution



On the Source Computer carry out the below:-

1)  Copy the Offline Vault/Vault Cache Files from the following location to a location available to the Target Computer

Windows XP  -  %SystemDrive%\Documents and Settings\%Username%\Local Settings\Application Data\KVS\Enterprise Vault\%Unique Identifier%

Windows 7  -   %SystemDrive%\Users\%Username%\AppData\Local\KVS\Enterprise Vault\%Unique Identifier%

2)  Export the registry key and all sub keys from the path below

HKCU\Software\Enterprise Vault\KVS

 

On the Target computer carry out the below:-

1) Get the computer running with Outlook installed and working - If Vault Cache starts to automatically synchronize with the Enterprise Vault Server, simply exit Outlook for the moment

2) Copy the folder taken from the Source computer to one of the below paths dependant on the Operating System on the Target computer

Windows XP  -  %SystemDrive%\Documents and Settings\%Username%\Local Settings\Application Data\KVS\Enterprise Vault\

Windows 7  -   %SystemDrive%\Users\%Username%\AppData\Local\KVS\Enterprise Vault\

3) Import the Registry Keys that you exported earlier from the Source computer

(Note:  If you are moving Offline Vault/Vault Cache from Windows XP to Windows 7 you will need to correct the OVRootDirectory in the registry to point to the new location of the Offline Vault Folder that you copied in step 2 on the Target computer       e.g. change it from %SystemDrive%\Documents and Settings\%Username%\Local Settings\Application Data\KVS\Enterprise Vault\  to  %SystemDrive%\Users\%Username%\AppData\Local\KVS\Enterprise Vault\)

4) Install the EV Outlook Add-In if not already installed

5) Open Outlook again (may need to close and open Outlook twice), Vault Cache will now be setup and will only need to synchronize the latest changes since the start of the move process


Note:  This procedure may not work in all circumstances, in the event that the above procedure does not work then a reset of Offline Vault should be performed on the new computer and a normal Synchronization and Download must be completed

 



Legacy ID



311665


Article URL http://www.symantec.com/docs/TECH87073


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