V-281-3235-6025 - "ECA31789 failed to create directory Windows\Shell\V2i" occurs when creating a custom Symantec Recovery Disk (SRD)

Article:TECH87097  |  Created: 2008-01-23  |  Updated: 2013-10-30  |  Article URL http://www.symantec.com/docs/TECH87097
Article Type
Technical Solution


Environment

Issue



V-281-3235-6025 - "ECA31789 failed to create directory Windows\Shell\V2i" occurs when creating a custom Symantec Recovery Disk (SRD)


Error



V-281-3235-6025 - ECA31789 failed to create directory Windows\Shell\V2i


Solution



This error occurs when creating a custom SRD from physical SRD in the Backup Exec System Recovery console.
 
Workaround:
1. Extract the files from the original SRD to the local systems hard drive using a program such as WinRAR or WinZip.
2. Point the "Create Custom Recovery Disk" wizard to the extracted files instead of the physical media.
 
Alternate Workaround:
1. Clean the CD drive of the system using a cleaning disk.

Supplemental Materials

ValueV-281-3235-6025
Description

ECA31789 failed to create directory Windows\Shell\V2i


ValueECA31789
Description

failed to create directory Windows\Shell\V2i



Legacy ID



312313


Article URL http://www.symantec.com/docs/TECH87097


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